Our store is located at 8817 Kingston Pike, STE 104, Knoxville, TN 37923.

Our hours are updated on our Google profile every week. If there are any last minute changes, we will it announce on our Instagram page.

We ship to all 50 U.S. states, District of Columbia, major U.S. territories and minor islands.

All K-pop albums and merchandise sold by Ploghvey KPOP are official and come from South Korea, the home of K-Pop. Blind Boxes, such as DREAMS6 (Sonny Angel, Smiski), and POPMART brand characters also come from reputable retailers in order to guarantee the authenticity.

All albums sold by us are official and count towards Hanteo and Circle charts.

Albums that allow version selection will appear on the product listing page, and guarantee your version selection. For other products that feature more than one versions, please leave a note at checkout with the version you'd like, and our staff will do their best to fulfill your request. Please note that due to inventory restraints, we cannot guarantee your request will be fulfilled.

We accept order cancellations on any online order with 24 hours. Please contact customer service at kpop@ploghvey.com and allow 3-5 business days for the refund to process.

All sales are final. Exchanges and refunds are not accepted, but please contact customer service at kpop@ploghvey.com if there are any issues regarding your order.

Please contact customer service at kpop@ploghvey.com if there are any issues regarding your order. 

POBs are only available on orders that were made before the pre-order deadline. NOTE: Some products available during the pre-order period do not come with a POB. When placing your order, make sure the product listing includes "PRE-ORDER POB" in the title. All orders made after the pre-order deadline has passed will not include a POB.

Please visit our Shipping page for more details.

Please contact customer service at kpop@ploghvey.com, and our staff will get back to you within 1-3 business days.